by Gary Hixson
When a customer leaves their vehicle with you, they trust that you are the expert for their car repair. The customer not only expects you to get everything right, but they expect you to complete their repair quickly. With the many different makes and models sold in the U.S. every year, there is no way you can be an expert on every vehicle that enters your shop. That’s okay because you don’t have to — that is what your auto repair information software is for.
Even on the vehicles you know well, you will likely have to look things up, like torque specs, fluid specs, firing order and reset procedures. The last thing that you want to do is search through a ton of information to try to find the details. You’re a technician, not a librarian.
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About the Author
Gary Hixson
Gary Hixson is a Sr. Market Manager at Mitchell 1, and is responsible for product and market management of the Repair Information product line. Most recently he managed the release of ProDemand™, the industry-leading repair, diagnostic and maintenance information system.
2024 Owned and Managed by John Lopez - Mitchell 1 Independent Sales Representative - (504) 289-0953 - john.lopez@mitchell1repair.com