by Tim McDonnell
The Manager SE shop may also provide the option of taking the vehicle to the dealership on behalf of their customers. By performing this concierge function, repair shops will have the opportunity to shine – to demonstrate that are trusted partners in maintaining their customers’ vehicles with the help of extensive OEM information at their fingertips.
Shops will reinforce their commitment to safety and customer service, which builds trust and confidence in their shop. In return, customers will appreciate transparency and timely information regarding their vehicles.
Accessing the active recalls feature in Manager SE is as easy as 1-2-3, as demonstrated in this short video.
Service advisors can view outstanding recalls by VIN when navigating to the Order screen. A notification will automatically display, highlighting the number of outstanding recalls. The specific details can be printed, shared electronically and/or included as a note in the customer invoice.
Once the dealer updates the OEM recalls database, per specific customer VIN, the Open Recalls feature will be updated automatically. This typically occurs in less than 2 weeks, often just a few days.
ABOUT MANAGER SE
Manager SE shop management software helps mechanical auto repair shops streamline workflow and track activity from estimate to invoice. The tools and reports in Manager SE give shops a 360-degree view of the entire operation, helping them manage repairs, customer service and the overall business more efficiently and profitably. Manager SE is integrated with ProDemand®, Mitchell 1’s comprehensive repair information system to further increase shop productivity.
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Tim McDonnell first joined Mitchell 1 in 1985 and is a senior product marketing manager for Manager SE. He has experience with various Mitchell 1 products and is the company’s primary media developer for product training assets and a subject matter expert in shop management software and other Mitchell 1 products. He also served as the Vice-Chair of the AMI Board of Trustees from 2009-2015. He is also the “voice of Mitchell 1” – you’ll hear him on the recorded message when you call the Mitchell 1 office.
2024 Owned and Managed by John Lopez - Mitchell 1 Independent Sales Representative - (504) 289-0953 - john.lopez@mitchell1repair.com